Delinquencies Tab - Bad Debt

The Bad Debt section on the Delinquencies tab allows the organization to set up the bad debt batch types they want to use: Write Off, Transfer to Taxes, Transfer to Collection Agency, and Assign to Collection Agency.

1. Select the Use check box if your organization will use this bad debt type. Selecting the check box enables the other fields in the row.
2. Select the Use Form Letter Process check box if the bad debt batch type will use form letters. This check box is cleared by default. If it is selected, Form Letters will be part of the bad debt process for the batch.
3. If the Use Form Letter Process check box is selected, the Form Letter Address field is required for that row. Select the form letter address that should be used for this batch; the options are Primary Bill, Primary Notice, Primary Bill and Notice, All Bill, All Notice, and All. All is the default value. The primary customer and associated customer(s) defined for the corresponding bill and notice types above will receive the letters.
4. Select the Use Export Process check box if the bad debt batch will be exported to a 3rd party in electronic format. If the check box is not selected, the export step will not appear when the bad debt batch is processed. The check box is cleared by default.